TempoCare is an app I created in a UX Bootcamp through IronHack during the summer of 2024. The goal was to create a supplemental app for a health insurance company that would bring extra value to the customers.

My partner and I chose to address the topic of providing care for elderly or handicapped people (long term or temporary) who rely on care from friends and family. Based on personal experiences, we found that non-professional at-home care is a common need, often accompanied by stress and uncertainty. We found some statistics to back up our hunch, and identify why an app like this would make a difference.

App Overview, main navigation found in Footer.

Home: essentially a dashboard with links to important data

Calendar: a daily to do list with medication reminders and a monthly overview with doctor's appointments

Health: a place to find medication lists, doctors information and notes, as well as biometric data that would eventually by tracked by a smart watch.

Care Team: essentially a mini contact list of everyone responsible for Luigi, with features to add notes and tell people if you weren't up to care-taking tasks on a given day.

THE DESIGN PROCESS

THE BRIEF

Design an app for a health organisation to bring value to their membership program.

SECONDARY RESEARCH

We were interested in the elderly care space, as we learned that the elderly population will triple by 2050. Most of this elderly population will have limited financial resources, and will have one or more chronic health problems.

MARKET POSITIONING MAP

We found a lack of apps designed to assist non-professional caregivers, for example, family or friends who want to contribute to the care of a loved one.

USER INTERVIEWS

We conducted over a dozen interviews with people aged 29-68 who had recently cared for an elderly loved one. These conversations were touching as we explored issues and joys they experienced in the caregiving process.

QUANTITATIVE DATA

We created a survey and sent it to individuals who had cared for elderly friends or family in the past 3 years. We received 91 responses.

INTERVIEW INSIGHTS

We found the following insights from our interviews and our quantitative data. We found it most interesting that when care was needed for a family member, most people collaborated to provide care as a team.

INTERVIEW INSIGHTS

We found the following insights from our interviews and our quantitative data. We found it most interesting that when care was needed for a family member, most people collaborated to provide care as a team.

USER PERSONA

From our data and interviews, we created a user persona, "Anna the dedicated daughter" who is helping to care for her elderly father who lives at home alone.

USER JOURNEY MAP

Instead of a typical user journey map, we are showing Anna's journey by showing how her interconnected family suffers when there is a problem with Luigi's care. From our research we know that elderly and at-home care often involves a family network. The journey map was especially interesting to view as a web- showing the effects of individual decisions on Anna and her community.

1. On Tuesday morning Anna is busy and can't give her dad, Luigi, his 9:00 medication. She asks her sister to help.

2. Anna's sister forgets to administer the medication. Luigi got confused and accidentally took his medicine twice. Now he feels sick.

3. Anna feels terrible. Anna wishes she could track his medication schedule more transparently.

MUST-HAVES

From here we ideated on How Might we keep the whole family updated about Anna's father, Luigi's, health and mood status. We came up with the following attributes that the application would need to have at the bare minimum.

MVP STATEMENT

Our app should provide a medication check list that regularly reminds users to take medicine throughout the day, as well as alerting the user when a medication has been skipped. All specific medication information, as well as doctor's contact information, insurance information, and tracking through a linked apple watch, will be stored in the app, and able to share with others.

LOW FI WIREFRAMING

Our wire-framing process was very creative and had a life of its own. We wanted to create an interface for Luigi and his daughter Anna, but in the end we scrapped the end for Luigi, since it was Anna was ultimately more worried and more in need of an app.

MID-FI AND FEEDBACK

We tested our Mid fi prototype extensively with some of our interview subjects, below is some of the feedback we received.

UI PROCESS

Starting the UI process we took a look at a few of our competitor apps to see what the landscape of care apps was, and where we would need to adhere and where we could break the mould.

We chose a clear font, as well as medical greens and uplifting pops of salmon or pink to bring life to the experience.

ACCESSIBILITY TESTING

Many people with older parents are older themselves, so we made sure to test the app to guarantee that the font sizes were large enough, and that the colour scheme was legible for different types of colour blindness.

HI-FI PROTOTYPE

NEXT STEPS...

It makes perfect sense to partner a home care app with a personal health data monitoring system like a smart watch.